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Legal

Investra Terms of Service

Last Updated: April 30, 2026 · Effective Date: April 30, 2026

These Terms of Service ("Terms") form a binding agreement between you and Investra, Inc. ("Investra," "we," "us," or "our") and govern your access to and use of the Investra website at www.investra-ai.com, our software platform, mobile applications, APIs, integrations with third-party AI assistants, and any related services we make available (collectively, the "Services").

By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

If you are using the Services on behalf of a company, brokerage, or other organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to that organization.

1. Eligibility

To use the Services you must:

  • Be at least 18 years old;
  • Be capable of entering into a binding contract under applicable law;
  • Not be barred from receiving the Services under U.S. or other applicable law; and
  • Provide accurate and complete information when creating your account.

The Services are currently intended for use within the United States. We do not represent that the Services are appropriate or available for use in any other jurisdiction.

2. Account Registration and Security

You are responsible for the activity that occurs under your account, including any actions taken by other people you allow to access it. You agree to:

  • Provide accurate and current registration information;
  • Keep your password and any access tokens confidential;
  • Notify us promptly at security@investra-ai.com if you believe your account has been compromised; and
  • Not share your account credentials with others or create accounts on behalf of someone else without their permission.

We may suspend or terminate accounts that show signs of unauthorized access, fraud, or abuse.

3. Subscription Plans, Billing, and Cancellation

The Services are offered under a free tier and one or more paid subscription plans (each a "Plan"). The features, usage limits, and pricing of each Plan are described on the pricing page within the Services and may change from time to time.

3.1 Billing

Paid Plans are billed in advance on a recurring basis (monthly or annually, depending on the Plan you select). Payments are processed by our third-party payment processor, Stripe, Inc. By providing payment information, you authorize us to charge that payment method for all fees due, including applicable taxes, until you cancel.

3.2 Auto-Renewal

Subscriptions automatically renew at the end of each billing period at the then-current rate for your Plan, unless you cancel before the renewal date. We may change Plan pricing on prospective renewals; we will provide reasonable advance notice of any price increase before it takes effect.

3.3 Cancellation

You may cancel your subscription at any time from your account billing page. Cancellation takes effect at the end of the current billing period, and you will retain access to paid features until that date. We do not provide refunds for partial billing periods or unused time, except where required by law.

3.4 Failed Payments

If a payment fails, we may retry the charge, downgrade your account to the free tier, or suspend access to paid features until payment is successfully completed.

3.5 Taxes

Fees do not include taxes, duties, or similar governmental assessments, which are your responsibility.

4. Acceptable Use

You agree not to:

  • Use the Services for any illegal, harmful, fraudulent, or abusive purpose;
  • Reverse engineer, decompile, or attempt to extract the source code of the Services, except to the extent expressly permitted by applicable law;
  • Resell, sublicense, or redistribute the Services without our prior written consent;
  • Bypass usage limits, scrape data at volumes that strain our infrastructure, or interfere with the operation of the Services;
  • Use the Services to send spam, harvest data about other users, or violate the privacy of any individual;
  • Upload or generate content that infringes the intellectual property, privacy, publicity, or other rights of any person;
  • Use the Services to make decisions that have a legal or similarly significant effect on individuals (such as housing decisions or credit decisions) without independent human review; or
  • Impersonate any person or misrepresent your affiliation with any person or entity.

We may investigate suspected violations and suspend or terminate accounts that violate these Terms.

5. Your Content

The Services let you upload, create, and store information including, but not limited to, client records, property analyses, notes, and custom instructions ("Your Content"). As between you and Investra, you retain all rights in Your Content.

You grant Investra a worldwide, royalty-free, non-exclusive license to host, store, transmit, display, and process Your Content solely as needed to provide and improve the Services, comply with law, and enforce these Terms. This license terminates when you delete Your Content or close your account, except for content we are required to retain by law or that has been incorporated into anonymized, aggregated analytics.

You represent that you have all rights necessary to upload Your Content to the Services, including the consent of any individuals whose personal information you upload (for example, your clients).

6. Investra's Intellectual Property

The Services, including all software, designs, text, graphics, logos, and other materials, are owned by Investra or its licensors and are protected by intellectual property laws. Subject to your compliance with these Terms, Investra grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business or personal use.

"Investra," the Investra logo, and other Investra marks used in connection with the Services are trademarks of Investra, Inc. You may not use them without our prior written permission.

7. Third-Party Integrations and AI Assistants

The Services let you connect your Investra account to third-party AI assistants — such as Anthropic Claude and OpenAI ChatGPT — through the Model Context Protocol ("MCP"). When you connect an assistant:

  • You decide which permissions the assistant receives, on a consent screen, before any data is shared;
  • The assistant uses the same Investra APIs you use, limited to the scopes you approved;
  • Anything the assistant reads, generates, or sends through the integration is also processed by the assistant's provider under that provider's own terms and privacy policy, which we do not control; and
  • You can revoke the integration at any time from the assistant's settings.

We are not responsible for the availability, accuracy, content, or behavior of any third-party AI assistant, payment processor, mapping provider, real estate data provider, or other third-party service used in connection with the Services. Your use of those services is governed by their own terms and policies.

8. Important Disclaimers

8.1 Not Investment, Tax, Legal, or Brokerage Advice

Investra is a software tool that helps you organize, analyze, and present real estate information. Investra does not provide investment advice, financial advice, tax advice, legal advice, real estate brokerage services, mortgage brokerage services, or appraisal services. Outputs of the Services — including projected returns, cash flows, cap rates, rental estimates, valuations, and other figures — are estimates derived from inputs and assumptions you or third-party data providers supply. Real-world results will vary and may differ materially from any projection.

You are solely responsible for evaluating the accuracy of any data, model, or analysis produced by the Services and for any investment, listing, purchase, sale, or business decision you make based on it. You should consult your own qualified, licensed professionals (such as a real estate broker, financial advisor, attorney, or accountant) before making such decisions.

8.2 Property Data Accuracy

Property listings, market statistics, photographs, agent information, and other real estate data displayed in the Services are obtained from third-party data providers and may be incomplete, outdated, or inaccurate. We do not independently verify this information and make no representation about it.

8.3 AI-Generated Output

Outputs from AI assistants connected through MCP integrations, or from any AI features in the Services, may be incorrect, biased, or fabricated. You should review AI output for accuracy before relying on it.

8.4 "AS IS" Service

EXCEPT WHERE PROHIBITED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY CONTENT WILL BE ACCURATE, RELIABLE, OR AVAILABLE AT ANY GIVEN TIME.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INVESTRA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

10. Indemnification

You agree to defend, indemnify, and hold harmless Investra and its officers, directors, employees, agents, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services in violation of these Terms or applicable law; (b) Your Content; (c) your acts or omissions in providing real estate, financial, legal, or other professional services to your own clients; or (d) your violation of any rights of a third party.

11. Termination

You may stop using the Services and close your account at any time. We may suspend or terminate your access to the Services if (a) you materially breach these Terms, (b) we are required to do so by law, (c) we discontinue the Services or a feature of them, or (d) your account has been inactive for an extended period.

Upon termination, your right to use the Services ends. Sections of these Terms that by their nature should survive termination — including Sections 5 (license to Your Content), 6 (Investra IP), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 13 (Governing Law), and 14 (General) — will survive.

12. Changes to the Terms or Services

We may update these Terms from time to time. If we make material changes, we will provide reasonable advance notice — for example, by posting the updated Terms with a new "Last Updated" date and, where appropriate, by emailing the address associated with your account. Your continued use of the Services after the updated Terms take effect constitutes acceptance of the changes. If you do not agree, you must stop using the Services.

We may also change, suspend, or discontinue any feature of the Services at any time, in our reasonable discretion.

13. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or related to them or the Services are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The federal and state courts located in California will have exclusive jurisdiction over any dispute that is not subject to arbitration, and you consent to personal jurisdiction in those courts.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

14. General

  • Entire Agreement: These Terms, together with our Privacy Policy and any plan-specific terms, are the entire agreement between you and Investra concerning the Services and supersede any prior agreements on the same subject.
  • Severability: If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force and effect.
  • No Waiver: Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
  • Assignment: You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets, or by operation of law.
  • Force Majeure: We are not liable for delays or failures in performance caused by events beyond our reasonable control.
  • Notices: We may give you notice through the Services, by email to the address on your account, or by posting on our website. You must give us notice using the contact details in Section 15.

15. Contact

If you have questions about these Terms, please contact us:

Investra, Inc.
Email: legal@investra-ai.com
Support: support@investra-ai.com